A part failed in the field. A pallet came back rejected. Fast Complaint Software logs the failure against the customer and the exact item or order, attaches the defect-photo evidence, drives a structured 8D investigation to root cause — and pushes the fix back into your product and process.
A dealer calls, a customer emails a photo, someone forwards it to production. Six weeks later a warranty claim lands and nobody can say which order, which batch, or what was decided.
The rejected part comes back, sits on a shelf, and the defect photos live on a WhatsApp group. When the customer disputes the claim, there is no evidence trail to settle it.
Corrective action means an operator was told to be careful. No fishbone, no cause categorisation, no verification — so the same failure mode ships again next quarter.
A fix is applied where the complaint came from — but the similar product on the next line has the same weakness, and nobody connects the two until its warranty claims arrive.
Fast Complaint Software models the way a serious manufacturer actually handles a warranty complaint — capture, investigation, corrective action, verification and customer feedback, with evidence retained at every step.
Fast Complaint Software carries a warranty complaint through the full corrective-action loop — the same discipline ISO 9001 clause 10.2 expects, without the paperwork burden.
A warranty complaint is only useful if you know precisely what failed and for whom. Fast Complaint Software raises each complaint as a numbered ticket against the customer record and links it to the item or order it concerns — so batch, order history and prior complaints are one click away. See the complaint ticketing feature in detail.
When a warranty claim is disputed, evidence decides it. Every complaint ticket carries the defect photos, the returned-part record, the problem description and every action note taken — with each status change retained in the ticket history. Nothing lives in a personal inbox or a WhatsApp group.
When a complaint reveals a genuine product or process defect, it escalates into a structured 8D/CAPA investigation: fishbone analysis, cause categorisation, a formal Problem Solving Report, and a Past Trouble Database that surfaces proven countermeasures from similar earlier failures. Read more about 8D root cause & CAPA, or see how it deepens further in Fast Quality.
A corrective action that stays on one line is an invitation for the same warranty claim from the next. Horizontal Deployment takes the validated fix and applies it to similar products, processes and production lines, while a Change Request drives the permanent engineering or process change — all referenced back to the originating complaint.
Because every complaint is tagged by category and linked to a customer and item, warranty complaints slice by product, customer and defect type for Pareto-style trend analysis. Dhruv AI goes further — it clusters complaint remarks into labelled defect themes and answers plain-English questions like "which product had the most warranty complaints this quarter?"
Field failures and returned parts logged as numbered tickets against the customer and the exact item or order — with category, priority, owner and due date from day one.
Photos, documents and returned-part records attached to the ticket, with every action note and status change retained — one evidence trail for every warranty dispute.
Fishbone, Problem Solving Report, cause categorisation and Past Trouble Database — a complaint escalates into structured corrective action, not a free-text note.
Validated fixes spread to similar products, processes and lines, with Change Requests formalising permanent engineering and process changes.
Priority and due dates drive follow-up scheduling; pending and ageing views plus email, SMS and WhatsApp alerts keep overdue complaints visible until they close.
Pareto trends by product, customer and category; Dhruv AI clusters complaint remarks into defect themes and answers trend questions asked in plain English.
Each failure becomes a numbered ticket against the customer and the item or order it concerns, with defect photos attached, a category and priority set, an owner assigned, and supervisor-verified closure at the end.
The complaint anchors D1/D2. The investigation carries D3–D8 with fishbone analysis, a Problem Solving Report, cause categorisation and a Past Trouble Database of proven countermeasures.
Yes — Horizontal Deployment applies the validated corrective action to similar products and lines, and a Change Request formalises the permanent engineering or process change.
Yes. Complaints slice by product, customer and category for Pareto analysis, and Dhruv AI clusters complaint remarks and answers plain-English trend questions.
No — it runs standalone. When Fast Quality, Fast CRM or Fast Billing are licensed, complaints escalate, share the customer master and bill natively on the same platform.
Yes — capture, disposition, root cause, corrective action, verification and retained evidence map directly to clauses 8.7 and 10.2. See the ISO 9001 page.
Installation, breakdown and preventive service visits scheduled to engineers, followed to completion and invoiced.
Learn moreClause 8.7 and 10.2 mapped to a real workflow — audit-ready complaint records with verified closure.
Learn moreOne queue for IVR, WhatsApp and email complaints — SLA dashboards, ageing views and CSI tracking.
Learn moreThe feature behind this page — fishbone, past troubles, horizontal deployment and change requests in depth.
See the featureA 30-minute demo — we walk your own field-failure scenario from intake to 8D to horizontal deployment on screen. No slides, no generic walkthrough.
