Calls, WhatsApp messages and emails all become numbered tickets in a single queue — categorised, prioritised, assigned and aged on a live dashboard. Your quality and service managers see the whole desk; your customers get answers instead of silence.
Two agents reply to the same customer with different answers; a third customer gets no reply at all. "Somebody is handling it" means nobody owns it.
No owner column anyone respects, no due dates, updated from memory once a week. It records what people recall — not what actually happened.
There is no ageing view — an unanswered complaint is invisible until the customer escalates over everyone's head. Then the desk drops everything to firefight.
Tickets get marked resolved, but satisfaction is never measured. Repeat complaints and quietly-lost customers are the only feedback loop — and it arrives too late.
Every request follows the same controlled path, whichever channel it arrives on — so the desk runs on process, not on whoever shouts loudest.
Fast Complaint Software gives customer care and quality managers the desk they keep trying to build with inboxes and spreadsheets — with the measurement built in.
An inbound call auto-creates or attaches to a ticket through cloud IVR telephony, and follow-up calls are click-to-dial from the ticket. WhatsApp automation handles intake, status updates and follow-up nudges. Email requests join the same queue. Whatever the channel, the customer gets a ticket number — and your desk gets one list to work.
Complaint categories you define, priorities that set the due-date expectation, and routing that puts each ticket with exactly one responsible person. Responsibility, action taken and result are recorded on the ticket as the work happens — so handovers, leave days and escalations never lose the thread.
The complaint dashboard shows open versus closed, actions, responsibilities and ageing at a glance. Pending and completed views slice the workload; the follow-up schedule tracks every open ticket against its due date; and overdue tickets escalate automatically. Read about SLA follow-up & escalation.
After a ticket resolves, feedback is scheduled and captured — ratings, comments, customer-wise detail. It rolls up into the Customer Satisfaction Index, so the desk's performance is measured by the people it serves, and a falling score traces back to specific customers, categories and tickets.
Dhruv AI is the Fast Suite's AI analytics module. It gives managers dashboards with AI-generated insights, a natural-language chat that turns a plain-English question into a query against your complaint data — validated through a read-only security sandbox — and clustering that groups complaint remarks into labelled themes, so recurring issues surface without anyone hunting for them.
IVR auto-logs calls, WhatsApp handles intake and status updates, email joins the same queue — every request becomes a numbered ticket.
Your category master, priorities that set due dates, and one responsible owner per ticket — with action and result recorded as work happens.
Open vs closed, ageing by owner and category, follow-up schedules, and automatic escalation of overdue tickets by email, SMS and WhatsApp.
A supervisor Release step verifies the resolution before a ticket closes — with the full status history retained for every ticket.
Post-resolution feedback with ratings, customer-wise detail, and a rolled-up Customer Satisfaction Index your management review can rely on.
AI dashboards and insights, plain-English questions over live complaint data in a read-only sandbox, and clustering of complaint remarks into themes.
Yes — every request becomes a numbered ticket in one queue with a category, priority, owner and due date. The tracker maintains itself because it is the system of work.
Phone via cloud IVR with auto-logging and click-to-dial, WhatsApp intake with automated status updates, email, and direct entry by the desk.
Category and priority set the due date at intake; follow-up schedules, ageing dashboards and email/SMS/WhatsApp escalation keep every ticket moving.
Feedback is scheduled after resolution and captured with ratings, rolling into a Customer Satisfaction Index with customer-wise detail behind it.
The Fast Suite's AI analytics module — AI insights, plain-English questions over complaint data through a read-only sandbox, and clustering of remarks into themes.
Tickets escalate into 8D root-cause investigation on the same platform — see the manufacturing page and 8D feature.
Field failures and returned parts logged against customer and item, with 8D root cause and horizontal deployment.
Learn moreInstallation, breakdown and preventive service visits scheduled to engineers, followed to completion and invoiced.
Learn moreClause 8.7 and 10.2 mapped to a real workflow — audit-ready complaint records with verified closure.
Learn moreThe intake channel behind this page — complaint intake, ticket status updates, follow-ups and feedback requests.
See the integrationA 30-minute demo — your categories, your channels, your SLA rules on screen. See intake, ageing, escalation and CSI work as one desk.
