Installation, commissioning, breakdown, preventive AMC visits — each request becomes a numbered service ticket assigned to an engineer, followed up to completion, and billed through the integrated invoicing engine. Built for machine builders, OEMs and service companies.
Breakdown calls go straight to whichever engineer the customer knows. There is no central queue — when he is on leave or leaves the company, his open calls leave with him.
AMC preventive visits are due by contract, but the schedule is a spreadsheet updated monthly. The customer notices the missed visit before the service manager does.
The engineer fixes an out-of-warranty machine, notes it in his diary, and moves on. Accounts never hears about it. Paid work quietly becomes free work.
Every visit starts from zero. Nobody can see that this is the third spindle fault on the same lathe this year — a warranty argument waiting to happen.
Fast Complaint Software runs service requests on the same engine as complaints — so scheduling, follow-up, escalation, invoicing and feedback are one connected flow, not four systems.
Fast Complaint Software carries a service request through its full commercial life — so field work that was promised gets done, and field work that was done gets billed.
Installation, commissioning, breakdown or preventive visit — each request is logged as a service ticket against the customer, with visit type, category, priority and description. Inbound calls auto-log through IVR, and WhatsApp or email requests join the same queue. See service tickets in detail.
Tickets route to the responsible service engineer by category and priority, and ownership is recorded on the ticket — with each action and its result logged as the visit progresses. The pending-ticket schedule holds a next-visit date for every open ticket, and the customer is notified automatically.
The operational heart of AMC service is the follow-up schedule: every pending ticket tracked against its due date, with pending and completed views showing the open workload and its ageing. Overdue tickets trigger email, SMS and WhatsApp escalation before the customer has to chase you. Read about SLA follow-up & escalation.
Out-of-warranty repairs, paid installations, chargeable AMC extras — a completed service ticket raises a service invoice through the shared billing engine, the same one behind Fast Billing. The service desk and accounts see the same record, so no chargeable visit slips through unbilled.
The service dashboard shows workload, scheduling and status across every open ticket — while ticket history builds a per-customer service record over time. After each visit, feedback is scheduled and captured, rolling into the Customer Satisfaction Index so you can see how your service feels from the other side.
Installation, commissioning, breakdown and preventive AMC visits — one numbered queue, one lifecycle, raised against the customer record.
Inbound calls auto-log to a ticket via cloud IVR; WhatsApp handles intake, status updates and follow-up nudges; email requests join the same queue.
Tickets route by category and priority to the responsible engineer, with ownership, action and result recorded at every step of the visit.
Every pending ticket carries a next-visit date; ageing views and escalation alerts keep overdue visits visible until they are completed.
Completed chargeable tickets raise service invoices through the shared billing engine — field work and billing on one connected record.
Feedback scheduled after each resolution, ratings captured, and the Customer Satisfaction Index tracked per customer and period.
Installation, commissioning, breakdown and preventive AMC visits — all as numbered service tickets on the same engine as complaints, scheduled and followed to completion.
By category and priority, with ownership recorded on the ticket. The pending-ticket schedule holds a next-visit date for every open ticket, so nothing depends on memory.
Yes — a completed chargeable ticket raises a service invoice through the integrated billing engine, so out-of-warranty and paid work never goes unbilled.
Pending and ageing views show what is slipping, and email, SMS and WhatsApp alerts escalate overdue tickets to the owner and manager automatically.
Yes — cloud IVR auto-logs inbound calls to a ticket, and WhatsApp integration handles intake, status updates and follow-ups, alongside email.
Complaint tickets run on the same engine, with 8D root-cause investigation. See the manufacturing & warranty page.
Field failures and returned parts logged against customer and item, with 8D root cause and horizontal deployment.
Learn moreClause 8.7 and 10.2 mapped to a real workflow — audit-ready complaint records with verified closure.
Learn moreOne queue for IVR, WhatsApp and email complaints — SLA dashboards, ageing views and CSI tracking.
Learn moreThe feature behind this page — the service-ticket engine, scheduling and follow-up workflow in depth.
See the featureA 30-minute demo — your visit types, your engineers, your AMC schedule, on screen. See intake, scheduling, ageing and invoicing work as one flow.
