Dhruv AI is the Fast Suite's own AI and BI module, wired into Fast Complaint Software. It puts role dashboards on live ticket data, writes insight summaries for you, answers plain-English questions straight from your complaint history through a read-only security sandbox — and clusters thousands of complaint remarks into the handful of defect themes that actually keep recurring.
Dashboards answer the questions you thought of when they were built. Dhruv AI covers both halves: live role dashboards for the questions you ask every day, and a plain-English chat for the ones you've never asked before.
Dhruv AI never touches your raw ticket records. Questions are answered through pre-defined analytical views, and every AI-drafted query is validated before it runs.
Everything runs on the complaint and service-ticket data you already capture in Fast Complaint Software — no exports, no separate data warehouse project.
The complaint desk already runs on tickets, due dates and follow-ups. Dhruv AI puts the management layer on top: an executive sees volumes, ageing and satisfaction direction; a quality manager sees categories, repeat defects and investigation load; a service head sees workload and closure discipline — all reading the same live data as the complaint ticketing screens.
Reading twelve charts before a review meeting is work someone always skips. One click asks Dhruv AI to summarise the dashboard in front of you into short written insights — where volume is shifting, which categories are ageing, where the follow-up discipline from SLA & escalation is holding and where it isn't.
Letting an AI near your complaint database is a fair worry — so Dhruv AI is built to make writes impossible, not just unlikely. Your question becomes a query against pre-defined analytical views. Before it runs, the sandbox checks it: read-only statements only, whitelisted views only, no write or admin keywords, no stacked statements, comment tricks stripped. Fail any check and the query never executes.
Complaint remarks are free text — every customer words the same defect differently, so spreadsheets never add them up. Dhruv AI clusters similar remarks together and generates a readable label for each group. And because the complaint view carries 8D CAPA data — root cause, corrective actions, lessons learned — each theme tells you not just what keeps happening, but what the investigation found and whether the fix is holding.
Executive, quality and service views over live complaint and service-ticket data — volumes, ageing, categories, repeat issues, feedback direction.
One-click written analysis of the dashboard you're viewing — what moved, what's ageing, what needs a decision — regenerated whenever the data changes.
Questions about complaint history answered as data plus a written summary — no report writer, no SQL, no waiting on IT.
Free-text complaint remarks clustered into recurring themes with AI-generated labels — the Pareto view of what actually keeps going wrong.
Complaints carry root cause, corrective actions and lessons learned from the 8D investigation — so analytics reflect the fix, not just the symptom.
A security sandbox validates every AI-drafted query — SELECT-only, whitelisted analytical views, blocked write keywords, encrypted connection credentials.
Bring a real question from your last management review. In a 30-minute demo we'll connect Dhruv AI to sample complaint data and answer it in front of you.
