Fast Complaint Software is a Fast Technology product, built in Pune (Nigdi) by Improsys — a company whose name is short for "improvement in systems". We build the 12-product Fast Suite: one shared platform for complaints, quality, CRM, billing, and the rest of the operations a growing business runs on.
Improsys started the way most useful enterprise software starts — by watching a real problem happen inside a real business, and deciding it shouldn't be that hard.
The name is the mission statement: Improsys — improvement in systems. Long before there was a "Fast Suite", there was consulting work with SME manufacturers around Pune: mapping how an enquiry became an order, how an order became production, how a defect became a corrective action — and how often those chains broke in a spreadsheet, an inbox, or somebody's memory. The software grew out of the process work, not the other way round. That's why every Fast product starts with your process map and a gap analysis, not a feature checklist.
Out of that consulting practice came a single, long-lived business platform — and out of the platform came the 12-product Fast Suite: Fast ERP, Fast CRM, Fast Quality, Fast Complaint, Fast Billing, Fast WMS, Fast Inventory, Fast Production, Fast Planning, Fast Maintenance, Fast Audit, and Fast Project Management. They aren't twelve separate codebases bolted together; they are one platform with different module clusters switched on. Buy one product and it runs standalone. Add a second later and they already share the same customer, item, and user masters — no duplicate data entry, no integration project.
Fast Complaint Software carries that philosophy into after-sales. Its reference deployment at Nikhtish Engineering, a manufacturing company, runs complaint tickets and field-service tickets through one engine — with telephony that logs calls against tickets, follow-up scheduling that keeps SLA promises visible, 8D root-cause investigations that feed corrective action back into the product, and customer feedback rolled up into a satisfaction index. Because that's the point: software should close the loop, not just log the entry.
Today the whole suite is built and supported from one base in Nigdi, Pune — by the same team that answers your support calls. Under the Fast Technology brand, we serve customers across India, the Gulf and Southeast Asia, and we still measure ourselves the way a consultancy does: by whether the customer's system actually improved.
These aren't framed posters on a wall — they're the questions we ask before any feature goes into a Fast product.
Every implementation starts by mapping how work actually flows — how complaints arrive, who owns them, where they stall — followed by a gap analysis. Then the software is configured to fit the process. Requirements are captured in an SRS and signed off before anything is built.
A logged complaint that never reaches a root cause is a filing exercise. Our products push every record to its conclusion: a complaint to a verified corrective action, an audit finding to a closure, a feedback request to a satisfaction score. Evidence retained at every step.
If a customer, item, or user is entered once, it should never be typed again in another module. All 12 Fast products share one data backbone — a complaint raised against a customer sits on the same record the CRM, billing, and quality modules use.
Whether it's a four-person complaint desk or a multi-plant rollout, these are the fixed points of every Fast implementation.
Information security and quality management standards we hold ourselves to.
Every Fast product runs standalone and shares the same data backbone when combined. These are the suite products a complaint desk most often grows into.
30-minute demo with the team that actually built the product — not a generic sales script.
