Fast Complaint Software pricing depends on your users, the modules you need, the channels your complaints arrive on, and where the software runs. A four-person customer-care desk on cloud and a multi-plant manufacturer with 8D CAPA, IVR telephony and on-premise deployment simply don't cost the same. Tell us about your operation and we'll send an itemised quote within 48 hours.
There's no mystery formula. These are the inputs that change cost, and we walk through every one of them on the scoping call.
Complaint handlers, service engineers, supervisors who verify closures, and managers who watch the dashboards. We price per user or as a flat organisation fee, whichever fits.
Complaint ticketing is the core. Service tickets — field, installation and breakdown requests with engineer scheduling and service invoicing — are added when your operation needs them.
Structured root-cause investigation: fishbone analysis, problem-solving reports, past-trouble database and horizontal deployment. Essential for manufacturers and ISO 9001 organisations; optional for a pure care desk.
Email and SMS alerts are standard. Cloud IVR telephony that auto-logs calls against tickets, click-to-dial follow-up, and WhatsApp automation for intake, status updates and feedback are scoped per channel.
Our own AI analytics layer — dashboards with AI insight summaries, plain-English questions answered from your complaint data through a read-only sandbox, and clustering of complaint remarks into recurring themes.
Cloud is the fastest to start. On-premise deployment on your own server, inside your own network, is available for organisations with data residency or IT-policy requirements — common among ISO-certified manufacturers.
Whatever the final number, these are non-negotiable parts of every Fast Complaint Software deployment. No surprise add-ons after you've signed.
We map your complaint process first — categories, priorities, SLA rules, owners — capture it in a signed-off SRS, then configure the software to fit. PDCA at every phase.
Handlers, engineers and supervisors trained onsite or remote — every session recorded so staff who miss one can re-watch at any time.
Onsite and remote support after go-live until your team runs the desk confidently — not a hand-off the day the system switches on.
Assignment, follow-up, escalation and feedback-due notifications are part of the core product — not billed as a channel add-on.
Complaint and service dashboards, ageing and pending workload views, feedback MIS and the Customer Satisfaction Index — standard in every deployment.
Nothing switches over until your team says it is ready — and post-go-live support runs on portal, email, WhatsApp and phone with monthly review meetings.
Each industry page covers the modules and channels most relevant to that kind of complaint handling — useful context before your scoping call.
No pricing page trickery, no "contact sales" wall of mystery. Just a 30-minute conversation and a written quote within 48 hours.
