Installation, commissioning, breakdown, after-sales — every service request becomes a numbered ticket on the same engine as your complaints. Assign the engineer, schedule the visit, follow up to completion, and raise the service invoice when the work is chargeable.
Breakdown calls and installation requests follow the same disciplined flow as complaints — so no visit is forgotten, and no chargeable job goes unbilled.
Your desk shouldn't juggle two systems. A grievance is logged as a complaint (CMP); a request for work — installation, commissioning, breakdown, after-sales — is logged as a service ticket (SEQ) on the very same screen. Same numbering discipline, same lifecycle, same dashboards. One workflow for your team to learn, one queue for your managers to run.
A ticket without an owner is a promise nobody keeps. Each service ticket is assigned to a responsible engineer or executive, the visit is scheduled, and the pending schedule shows every engineer's workload by due date. Reassignment, rescheduling and each visit's outcome are all recorded on the ticket history.
The Pending Ticket Schedule & Follow-up view is the operational heart of field service: every open ticket, its due date, its owner, and its next scheduled action in one place. Each follow-up records responsibility, the action taken and the result — and if the job isn't finished, the next follow-up is scheduled on the spot. Work is either done or explicitly pending; there is no third state.
Paid service visits leak revenue when billing lives in a different system from the work. In Fast Complaint Software a completed, chargeable service ticket raises a service invoice through the shared billing engine — the invoice traces back to the ticket, and the ticket shows it was billed. When Fast Billing is licensed the hand-off is native; the ticket workflow itself runs standalone.
New-equipment installation and commissioning requests scheduled as tickets, so machine builders and OEMs hand over on time, with a record.
Urgent breakdown requests logged with site, contact and problem detail — prioritised, assigned and tracked until the line runs again.
Warranty visits and after-sales service requests handled on the same engine — and a warranty defect can escalate into 8D root-cause investigation.
Every open service ticket with its due date and next follow-up in one view — the daily worklist for the service desk and every engineer.
Workload, scheduling and status across all service tickets — pending vs completed, per engineer, per customer, per ticket type.
Chargeable tickets raise a service invoice through the shared billing engine on completion — billed work traceable back to the ticket.
Field service run on calls and memory loses visits, history and revenue. Here is what a ticketed flow changes. New to structured ticketing? Read what is complaint management?
A service ticket (SEQ) is a request for work — installation, commissioning, breakdown repair, or after-sales service — while a complaint ticket (CMP) is a grievance to investigate and correct. Both run on the same entry screen and engine, so your team learns one workflow: a service ticket is scheduled to an engineer, executed, followed up to completion, and invoiced if chargeable.
Yes. Every service ticket is assigned to a responsible service engineer or executive, with the visit scheduled and each follow-up recorded — responsibility, action taken and result — until the ticket is completed. The service dashboard shows every engineer's pending workload.
Yes. When a chargeable service ticket is completed, it raises a service invoice through the shared Fast Billing engine — so paid service work is scheduled, executed, followed up and billed in one flow, with the invoice traceable back to the ticket.
Yes. After-sales, warranty and contract service requests are logged as service tickets, scheduled to engineers and followed to completion through the Pending Ticket Schedule and Follow-up view — with pending vs completed reports showing exactly what is open and how old it is. See how field-service and AMC teams run on it.
No. Fast Complaint Software runs standalone — ticket entry, engineer assignment, scheduling, follow-up and dashboards all work on their own. The service-invoice hand-off switches on when Fast Billing is licensed, and complaints can escalate into 8D when Fast Quality is licensed.
Live demo on your service workflow — your ticket types, your engineers, your billing rules. No generic slideshow.
