Fast Complaint Software connects the ways complaints actually arrive — WhatsApp, phone calls, email and SMS — to one ticket engine, adds Dhruv AI on top of the data, and links natively to the rest of the Fast Suite. No third-party connectors to buy, configure or babysit.
Each one is part of the product — wired straight into complaint ticketing and SLA follow-up, and covered by the same audit trail as every ticket.
The Fast Suite's own AI and BI module, wired into your complaint data. Role dashboards on live tickets, AI-written insight summaries, and plain-English questions answered through a read-only security sandbox — no writes possible. It also clusters free-text complaint remarks into recurring defect themes, each backed by 8D root-cause and corrective-action data.
Explore Dhruv AIComplaints arrive where your customers already are. WhatsApp handles complaint intake, sends automatic ticket-status updates as the ticket moves, nudges owners with follow-up and escalation messages, and requests feedback after closure — all tied to the same numbered ticket.
Explore WhatsAppCloud IVR telephony connects your phone lines to the ticket engine. An inbound call auto-creates or attaches to a complaint or service ticket, so a phone complaint gets the same numbered, auditable record as any other channel — and every follow-up call is click-to-dial from the ticket.
Explore IVR & telephonyNotifications on every event that matters: assignment alerts to the new owner, follow-up reminders as due dates approach, escalation when a ticket goes overdue, and customer feedback alerts after resolution. Email and SMS work alongside WhatsApp and IVR so nothing waits for someone to check a screen.
Explore email & SMSFast Complaint Software shares one platform and one database engine with the other Fast products. When they run together, complaints connect to sales, quality and billing without any interface layer.
Complaints and service tickets are raised against the same customer record Fast CRM uses for enquiries, quotations and orders — there is no separate complaints customer list. A complaint becomes one more interaction on the customer 360, and the IVR telephony stack is shared between both products.
fastcrmsoftware.comWhen a complaint reveals a real product or process defect, it escalates into a formal 8D/CAPA investigation — fishbone root-cause analysis, Problem Solving Report, Past Trouble Database and Horizontal Deployment. The fix is traced back to the originating complaint for an audit-ready ISO 9001 record.
fasttqmsoftware.comA chargeable service ticket, once completed, raises a service invoice through the shared billing engine. Field work is scheduled, executed, followed up and billed in one flow — no re-keying between the service desk and accounts.
fastbillingsoftware.comStandalone-capable by design. Everything a complaint desk needs — ticket entry, categories, priorities, assignment, follow-up, dashboards and feedback — is inside Fast Complaint Software itself. The suite connections switch on when those products are licensed; nothing above is required to start.
In a 30-minute demo we'll raise a complaint by phone or WhatsApp, watch it become a numbered ticket, and follow the alerts, analytics and escalation from there.
